Our customer charter makes it crystal clear what you can expect from V.S.F from start to finish of your project. We are committed to providing all our customers with a high level of quality service. You can trust us to
• Do what we say we will do
• Listen and then help you find solutions that meet your needs.
• Never sell or provide services that are unwarranted or not applicable
• Be helpful, polite, courteous, treat you fairly and with the utmost respect
• Be sympathetic and understanding of your circumstances
• Deal with your request(s) the first time you contact us – or as soon as possible
• Keep you informed during the whole sales / installation process
• Rectify any problems that may occur
• Listen to your views and use your feedback to improve our processes.
• Use the highest quality materials for your project
• Use highly skilled workforce to provide you with the best service possible
• Comply with all health & safety regulations and all current legislation.
• Honor all guarantees that we offer to our customers
• Keep all your personal information safe
We acknowledge that on very rare occasions things with your project can go wrong. If you are dissatisfied with your installation or part of our service then we would like to know. If you need to contact us about your installation you can do so with the following contact details.