TERMS & CONDITIONS
THE SMALL PRINT
Our customer charter makes it crystal clear what you can expect from V.S.F from start to finish of your project. We are committed to providing all our customers with a high level of quality service. You can trust us to
• Do what we say we will do
• Listen and then help you find solutions that meet your needs.
• Never sell or provide services that are unwarranted or not applicable
• Be helpful, polite, courteous, and treat you fairly and with the utmost respect
• Be sympathetic and understanding of your circumstances
• Deal with your request(s) the first time you contact us – or as soon as possible
• Keep you informed during the whole sales/installation process
• Rectify any problems that may occur
• Listen to your views and use your feedback to improve our processes.
• Use the highest quality materials for your project
• Use a highly skilled workforce to provide you with the best service possible
• Comply with all health & safety regulations and all current legislation.
• Honor all guarantees that we offer to our customers
• Keep all your personal information safe
We acknowledge that on very rare occasions things with your project can go wrong. If you are dissatisfied with your installation or part of our service then we would like to know. If you need to contact us about your installation you can do so with the following contact details.
Website Use Terms & Conditions
This website has been designed and developed for people who are consumers. The information contained and held on this website is currently in English and all correspondence will be in English. The website is designed to comply with English law. This website is operated by VSF Ltd, company number 07034041 – registered in England and Wales. Our registered office is Gail House, Hudcar Lane, Bury, BL9 6EX. Our VAT registration number is 973 2021 37. For all intents and purposes, we are a private limited company.
The copyright of this website and its contents (including design, text, logos, trade names, graphics, and any other material) are owned by V.S.F Ltd. You are prohibited from publishing, copying, distributing, or modifying the content contained on this website. Anyone may view this website and print pages from it for personal use only, for browsing our available services and enquiring through us. Any other use is strictly prohibited without written consent. You must not make any copy of any material from the website for any business-related use.
Although the greatest care has been taken in preparing and producing this website, our Directors, Employees, or other company representatives, will not be responsible for any damages, losses, or costs as a result of using our website. We will strive to keep the information contained on our website completely up-to-date, unfortunately, we are unable to guarantee this. We may alter or remove content on our website at any point without prior notice. We may provide links to other websites (e.g. suppliers/partners). These are provided for transparency and for your convenience. We are not responsible for the content contained on these websites or your use of them. We cannot guarantee that the content contained in these web pages is completely error-free or virus free. You are reminded to adopt safe-browsing methods when accessing the internet and its content.
Information that is submitted through our website should be accurate and truthful. You are prohibited from using information about any other person unless you have their permission to do so. You must not submit information that is abusive, obscene, sexist, racist, unlawful, discriminatory, or information that would cause offense to a person. You are strictly prohibited from ‘attacking’ this website. This may be in the form of, but not limited to viruses, injection techniques, DDoS, worms, spam, or other harmful practices. We are not liable for any loss or damage that is suffered as a result of harmful material infecting your computer, mobile device, literature, etc due to your use of this website. We may, at any point, refuse access to anyone who is in breach of these terms.
Use of our WhatsApp functionality provides V.S.F with the mobile number of the user, by using our WhatsApp messenger, the user agrees to be contacted by a V.S.F employee for purposes disclosed by the user.
By entering personal details into our quote form, the user agrees to be contacted by a V.S.F employee to discuss how V.S.F can provide services the end user may benefit from.
Our Contract Terms – please read carefully.
1. V.S.F Services
a. V.S.F is engaged in the supplying and management of replacement section garage and brick garage roofing materials, doors, windows and uPVC products. Also, the management of the safe disposal of asbestos cement fibre sheets and its disposal.
2. Delivery and disposal of Materials
a. V.S.F agree to deliver all products itemised on the Purchase Contract. The Company is also responsible for the safe and legal disposal of any materials removed from your installation address in connection with your refurbishment including ACM (asbestos containing materials).
b. The fee payable to the Company is for the Supply and Delivery of all materials in connection with your Purchase Contract. Incorporated into this price is the cost which covers the hiring of the specialist vehicle (including fuel and sundry costs) related to the delivery of purchased materials.
c. Delivery dates are given in good faith, but for clarification are estimates only.
d. Timescales for delivery of materials shall not be of the essence of the Purchase Contract.
e. For the avoidance of any doubt and without detracting from any other provisions of these Contract Terms, VSF shall not be liable for any damages whatsoever whether direct or indirect (including for the avoidance of doubt of any liability to any third party) resulting from any delay in delivery of the materials, or the failure to deliver the materials in a reasonable time – whether such delay or failure is caused by our negligence or otherwise.
3. Approved Installers and Installation
a. V.S.F can recommend Approved Installers who have all, current certification for removing non-licensed asbestos-containing materials, working at heights, manual handling and conformity to current H&S regulations. They also hold valid waste carriers’ licenses and will carry out your installation with minimum fuss, disruption and with care and consideration for your property.
b. If required, during the Technical Survey your Surveyor can discuss and suggest Approved Installers available in your area and confirm with yourself, a suitable Approved Installer to complete your garage refurbishment. Furthermore, your Surveyor will liaise with the Company’s Head Office, book and furnish you with a week commencing date for the works identified to be completed.
c. Your appointed Approved Installer will contact you to arrange installation.
d. Alternatively, you may prefer to arrange your own installers.
4. Some useful information
a. All contracts are subject to acceptance only after a full Technical Survey and Price Check has been completed by V.S.F.
b. In consultation with you, specifications of materials and work carried out may be altered if considered more suitable.
c. Timbers will only be replaced if deemed necessary. i.e. rotten or if agreed in advance. This will keep our costs as competitive as possible and will also reduce our carbon footprint.
d. Our individual steel roof sheets are manufactured to a maximum size of 1m width x 8m length as standard. Non-standard sheets up to 11.5m in length can be obtained upon request but these would include handling and transportation charges, included in your contract agreed price.
e. Seamless rubber roof sheets are supplied to a maximum size of 30.5m x 6.1 m as standard. Jointing would be necessary above these sizes.
f. V.S.F cannot be responsible for design or structural defects in a building that may affect your installation. These can include (but not be limited to) subsidence or movement of your garage structure which may affect the appearance of door and window squareness making them appear to lean or to appear out of square. Our products are fitted square to allow correct operation and if the building in question is out of square then the fitted products can appear slanted.
g. Most garages are not constructed with a damp-proof course as is standard in a dwelling property. Sectional buildings are bolted together and rested on a concrete slab, usually at ground level in effect making the floor level of the garage equal to surrounding ground levels. Whereas in a dwelling property the floor level should be at least 150mm/6 inches above ground level making water penetration unlikely. A sand and cement fillet around the inside of the perimeter will combat water ingress, but this cannot be guaranteed due to the design and construction of most sectional garages.
h. Be aware that you do not need to empty your garage of belongings before refurbishment works have commenced. Please advise the Technical Surveyor or your Installer of any items you wish to be removed prior to commencement of the works.
i. Although all products used for our roofing systems are of the highest standard and chosen specifically to reduce or eliminate condensation, no guarantee can be made of this occurring.
j. Making good will be carried out only on areas disturbed by your installers.
k. You will receive your receipt, maintenance instructions and your official asbestos certificate within 10 days of full payment.
5. Replacement Garages – important notes
a. Although, in most instances existing base work is of an acceptable standard to have garages constructed on, the following list of issues may require additional work(s);
• Existing base is too small for new construction
• Existing base is out of square
• Existing base is out of level
b. Although great care is taken upon Technical Survey to identify issues with existing base work the above points in 5a may not become apparent until the demolition and preparation phase of your contract. The preparation and construction phases are completed over a period of 2 weeks – week 1 preparation, week 2 construction. This timeframe allows for any additional work to be completed without hindering your installation (construction) dates.
c. Any additional work required will be subject to market rates and kept to a minimum.
6. Payment methods and queries
a. Payment in full is due on delivery of your order (Cleared funds i.e. Bankers Draft, Building Society Cheque, Debit Card).
b. Credit card payments are accepted up to £100 maximum per order.
c. If for any reason we are unable to deliver part of the contract a reasonable amount equalling the works not carried out will be withheld from the balance until this work is completed. (E.G £150 per uPVC window, £400 uPVC door, £600 garage door etc.)
d. All materials are ordered promptly after the technical survey and cooling-off period has lapsed. This is to ensure efficiency in your delivery. All ordered materials will then be securely stored in our warehouse until your installation date. Any cancellations after the cooling-off period or postponement will result in payment for goods and costs incurred up to the time of delivery date becoming due – this will equate to 80% of the contract value minus any deposit paid in advance and the installer fee.
e. All goods remain the property of V.S.F until paid for in full.
f. The ownership in the materials shall remain with V.S.F until you pay all sums in full due to the Company, whether in respect of this Purchase Contract or otherwise.
g. V.S.F shall be entitled, at any time, to recover any or all of the materials in your possession to which we have ownership of and for that purpose, V.S.F, our employees or agents may, with such transport as is necessary, enter upon any premises occupied by you, or to which you have access and where the materials/goods may be situated.
7. Manufacturers guarantees
a. Manufacturers Guarantees as follows:
• Rubber roofs are guaranteed for a period of 25 years. (failure of materials).
• Plastisol Coated steel roofs are guaranteed for a period of 25 years. (failure of materials).
• uPVC fascia Boards and rainwater goods for a period of 10 years.
• uPVC windows for a period of 10 years.
• All garage doors from mechanical breakdown for a period of 3 years.
b. All guarantees become active when the contract balance is PAID IN FULL.
8. Our guarantees
a. V.S.F guarantee the installation for a period of 5 years.
b. Guarantees can only be offered on work carried out and completed by V.S.F Approved Installers.
9. This Contract serves as
a. To Supply materials only. The Company agrees to quantify and deliver all materials, skips etc and disposal of all materials in connection with your refurbishment.
10 Changing your mind
As a consumer, you have 14 days to cancel the contract if you so wish. If for any reason you are dissatisfied with our Purchase Contract, it can be cancelled and your deposit refunded by giving notice in writing or by email. Alternatively, fill in the cancellation form at the bottom of the order form. The cancellation period will commence the day of receipt of a notice in writing of the right to cancel the contract (overleaf).
Write to us at Gail House, Hudcar Lane, Bury, Lancashire BL9 6EX or email email@example.com In your own interest, any cancellation should be sent by recorded delivery. Alternatively, fill in the cancellation form at the bottom of the order form. Notice is served as soon as the cancellation is sent.
The above terms form a binding contract between us and you. Both parties acknowledge this. You are not permitted to transfer or assign your contractual obligations to another entity without our prior consent. If any clause in this contract is deemed to be void by any Court or authoritative party, then all other clauses will remain in force and will continue to be applied. This contract is subject to English law and both parties agree that any dispute that is forthcoming will be decided in the court system in England. We may amend the contract terms contained above and in our literature at any point without prior notice or following changes to legislation. The contract in its entirety will supersede and replace any prior literature including quotations or offers whether verbally, hard-copy or electronic.
V.S.F Ltd offers our services and products to a wide client base. We provide quotations via three ways; face-to-face consultations, via the Internet and via our self-quoting portal.
Face-to-face consultations are completed during the hours of 9 am and 5 pm Monday to Friday. This option is available to all prospective customers. Face-to-face consultations are provided via clients that expressly request our services by providing us with their personal information via telephoning our office or via our website. This type of quotation is pre-arranged generally 2-3 days in advance. These consultations typically last between 20 minutes and upwards of an hour depending on the complexity of the job and the number of questions that are raised during the consultation. This type of consultation is more thorough than via the Internet as we are to able to view and accurately assess all work(s) that is required to finer detail. Although this carries an increased cost to you, we are able to offer the best advice available. We always recommend that if you live alone and would like to arrange a face-to-face consultation that you have a family member of friend present during the consultation.
All face-to-face consultations can be cancelled prior to the appointment date and time. There is no obligation to proceed with the consultation. There are no costs associated with the consultation.
All of our Consultants generally are not from your local area. This will incur an additional cost for travelling and occasionally accommodation. This is calculated amongst the number of clients that are being seen so during quieter periods, this cost generally increases.
Internet Sales are carried out in-house by our Internet Sales Team. This option is available to all prospective customers.
We offer this service, so we can provide quotations to customers who lead busy schedules due to work and other commitments and are unable to allocate time and resources for a face-to-face consultation. Internet Sales are provided using 3rd party imaging software along with customer information that is supplied via telephone or via our website. Internet sales may be subject to customer participation to gather correct measurements and descriptions of proposed requirements being provided beforehand or during the quotation period. Internet sales can reduce the overall costs. This includes savings of the costs of consulting, travelling expenses and accommodation due to the nationwide coverage, Internet sales are regularly used to fill in gaps to our installation order book, so we can maximise our installation costs.
Our self-quoting portal is carried out both by our in-house team (providing such platform) and also the end-user (you, the customer). This option is available to all prospective customers.
We offer this service, so we can provide quotations to customers who lead busy schedules due to work and other commitments and are unable to allocate time and resources for a face-to-face consultation. Our self-quoting portal quotes are provided using a bespoke written computer program along with customer information that is supplied via telephone or via our website(s). Self-quoting sales may be subject to customer participation to gather and provide the platform with correct measurements and descriptions of proposed requirements being provided beforehand or during the quotation period. Self-quoting sales can reduce overall costs. This includes savings on the costs of consulting, travelling expenses and accommodation due to the nationwide coverage. Self-quoting sales are regularly used to fill gaps to our installation order book, so we can maximise our installation costs. Self-quoting sales are subject to Technical Survey and may alter depending upon the accuracy of information provided to the platform by the end user.
V.S.F Ltd may from time to time buy products or offer services we provide in bulk to further incentivise our quotations.
Our Marketing Strategies
V.S.F Ltd market our company, its services and products via a range of methods. These include, but are not limited to;
• Leaflet marketing
• Postal marketing
• Magazine advertising
• Internet advertising (including pay-per-click)
• Van fleet livery
• Existing customer recommendations
We do not operate any unsolicited telemarketing or canvassing.
We require the marketing source from all prospective clients from the information provided via telephone or via our website for our own records and nothing else.
V.S.F Ltd may from time to time run promotional materials and offers which may be subject to further discount levels if a valid reference is provided beforehand from our marketing materials.
V.S.F Ltd may from time to time request photographs of completed refurbishments from its customers to aid in its marketing of the company, its services and ongoing improvement. Customers are under no obligation to provide such consent and may at any time remove their details from any marketing lists by contacting V.S.F and requesting the removal of such.
For clarity, our contact details are as follows;
Gail House, Hudcar Lane, Bury, BL9 6EX
Unit 9, Freetown Business Park, Bury, BL9 6EG
Unit 2, Ground Floor Fryers Works, Abercromby Avenue, High Wycombe, HP12 3BW
0800 917 9550 or 0161 763 4866
Calls are charged at no more than the standard rate